When this pandemic is over, things will change for business and organisations, but no one can be sure how things will evolve. What we have to be sure of is developing the mindset and strategies to cope with the changes that are taking place in the economy and how business is transacted. Many are asking what to do.
The Knowledge Matrix
This Matrix is useful for Senior Leadership Teams to apply to strategic and critical operational decisions. Problems or challenges can easily be placed within this Matrix and shared with the Leadership Team. We have used a similar methodology to develop strategic direction for a variety of large organisations where service and operational delivery became a considerable challenge.
Domain of Knowledge
Known Knowns: Facts and requirements. No risk here – these can be managed
Unknown Knowns: Hidden facts. Untapped knowledge not available to you but accessible via others
Known Unknowns: Known risks. Classic risks are predominant. You can access the knowledge and assess the probability of occurrence
Unknown Unknowns: Unknown risks. You and others don't know about it, so you must research it
So as a business organisation:
- What are your Unknown Unknowns that could impact your relevance and survival in the future?
- Would the areas you are focusing individually be on other people's radar?
- How much strategic thinking time are you giving to those three core quadrants that could provide significant opportunities and threats for the future?
For more information email Philip