Professional Staff Trained in Interpersonal Skills
We designed Workshops on ‘Interpersonal Influence and Presentation Skills’ for groups of internal auditors within a UK telecom giant. The reasoning behind this was a realisation that, although the auditors were highly skilled in their technical areas of budgetary control, risk assessment, process improvement, finance and computer audit, they did not have the capacity to create a great enough change in their clients within the business.
Sabotaging Improvement
Instances of line manager’s deliberately confusing and deflecting the enquiries of their internal audit function led to a very poor acceptance rate of findings and reports, and even poorer installation of the required controls. We designed and installed an Interpersonal Skills programme to address these issues, and within three years, all 240 staff and others had attended and learned how to use the strategies and methodologies daily in their audit work.
The results achieved were significant and the confidence and assertive nature of the internal audit division was significantly enhanced. This was later extended to other parts of the Telecom’s business, including inventory control and, later, purchasing.
We have designed and run similar programmes in America, Canada and Europe for Engineering companies. We worked with many hundreds of Manufacturing Engineers over a seven year period to improve their Change management skills to ensure they had complementary skills to deal with challenging Operations and Plant managers all over the world. Working with Financial Services companies it is relatively easy to take their accounts, IT, Audit and Risk and Governance, Internal Consultants and Project Managers up the same learning curve and complement their skill base.
For further information email Philip
Sabotaging Improvement
Instances of line manager’s deliberately confusing and deflecting the enquiries of their internal audit function led to a very poor acceptance rate of findings and reports, and even poorer installation of the required controls. We designed and installed an Interpersonal Skills programme to address these issues, and within three years, all 240 staff and others had attended and learned how to use the strategies and methodologies daily in their audit work.
The results achieved were significant and the confidence and assertive nature of the internal audit division was significantly enhanced. This was later extended to other parts of the Telecom’s business, including inventory control and, later, purchasing.
We have designed and run similar programmes in America, Canada and Europe for Engineering companies. We worked with many hundreds of Manufacturing Engineers over a seven year period to improve their Change management skills to ensure they had complementary skills to deal with challenging Operations and Plant managers all over the world. Working with Financial Services companies it is relatively easy to take their accounts, IT, Audit and Risk and Governance, Internal Consultants and Project Managers up the same learning curve and complement their skill base.
For further information email Philip
