Philip Atkinson
  • Home
    • Philip Atkinson
    • Delivering Your Change Agenda
    • Who are we and what do we do?
    • Our Core Competencies
    • Research & Publications >
      • Books: Become a Change Master
      • Books: Shaping Customer Focus
      • Books: Creating Culture Change
      • Books: The Iceberg Agenda
      • Books: Achieving Results through Time Management
    • Videos >
      • Vouchers
    • Legal Notices & Privacy Registration details
    • Contact Form
  • Research
    • Pure Research
    • Cultural Audit
    • Robust Performance Culture
    • Organization Development
  • Culture Change
    • Strategic Analysis >
      • Articles on Culture & Strategic Change
    • Strategy Review
    • Channeling 'Disruption' >
      • M&A - Soft Due Dilgence
    • Soft Due Diligence
    • Create Change Capability >
      • Post CoVid Flexible Working
      • Articles on Managing Change Capability
    • Matrix Management >
      • Politics of Matrix Organisation & the External Change Maker >
        • CEO Concerns on Matrix Management
        • Articles on Matrix Management & Post Acqusition Integration
      • Creating the Culture for Matrix Management
      • Measuring Improvement in the Matrix Culture
  • Mentoring
    • Resilient & Bulletproof
    • Process Consultation
    • Project Mentoring
    • Self Facilitation >
      • Lean Video
    • Lean Business Transformation
    • Rapid Improvement Events
    • Lean Curriculum >
      • Articles Business Transformation
  • Leadership
    • Leadership Video
    • Change Leadership
    • Transformational Leadership >
      • Organisational Change - Agricultural & Construction Equipment
      • Post Acquisition Integration, Leadership - Financial Services
      • Management of Reputation & Complexity - Motor FinanceUntitled
      • Conservation & Wildlife Charity Creates a Culture of Transformational Leadership & Change
      • Change Management – Biotechnology
    • Tangible Business Coaching >
      • FAQ's in Coaching
      • Flexibility in Using Psychometrics
      • Training in Coaching
      • Articles on Coaching & Leadership
  • Influence
    • The Power to Influence >
      • Influencing Strategies Video
      • Articles on Influence & Persuasion >
        • Influencing Video
    • Professional Influencing Skills
    • Mastering Self Discipline
    • Persuasion & Presentation
    • Psychology of Selling 'Ideas'
    • Psychometrics
    • 'Brand You'
    • Achieving Your Goals
    • Mastering Potential
  • FAQs
    • Leadership & Behaviour Change
    • Business Transformation
    • Implement & Sustain Change
    • Build Readiness for Change
    • Creating Culture Change
  • Blog

Improving Group Dynamics

30/6/2016

 
Picture
Consider this scenario.  You have brought together the brightest people in your organisation to solve a problem which impacts a number of departments.  Ideally, you want to start the process of continuous improvement and make change happen. 

You have brought people together because you are concerned that a lack of customer focus is starting to impact performance for the worse. You have high hopes for the group, so you feel stuck when they can't or will not come to a decision.


Obviously, many factors are holding the group back.  Here you will find traditional examples of dysfunctional groups and poor team dynamics.

Poor Dynamics
​

One person is highly critical of the progress that is being made and is forever complaining that the group lacks focus.  You know their negative comments are disruptive and halting progress in the group and leading to frustration.

Two people have contributed very little, and you are not so sure how to improve things.  One member of the group always arrives late to meetings, infrequently reads the supporting notes distributed before the session and then spends much of their time texting.

Some group members seem to follow the dominant lead of two other members who have their own agenda.  Finally, you have a comic in the group, they are forever making humorous comments and doesn’t take things seriously.
In this blog, I will look at what group dynamics are, and why they are so critical to improving performance. I will highlight some examples of poor group dynamics, and then outline some approaches in the accompanying article that create a real sense of teamness.

What Are Group Dynamics?

We know that people in groups take on distinct roles and behaviours when they work in a group.  We are not talking about permanent functional teams here, but more informal working groups that may be brought together to work on special projects or Lean or Quality and Customer issues. ‘Group dynamics’ is the interplay of these roles and behaviours on other group members, and on the group as a whole.

A group with a positive dynamic is not the norm and stands out from the crowd.  Most groups are left to evolve without proper facilitation, but strong positive groups trust one another, they work progressively towards a shared and collective vision, and they each ensure that they are accountable for making things happen.

 
Positive Groups
 
It is not surprising to learn that when you have a positive dynamic, group, members are at least twice as creative as a typical group who are slowly evolving.
 
Poor group dynamics slow down progress, is disruptive and does nothing for harmony or the health of the group.  It is no surprise that groups like this have difficulty debating all the issues, are slow to make decisions, progress slowly because the full dynamic of the group structure has never been stimulated and facilitated in the right direction.

Poor Group Dynamics – what are the principal causes?

These are some of the most common problems that can occur:
  • Poor leadership: You get the leadership you deserve.  If the group facilitator has not developed a clear brief and worked with group members you get leadership by default – that I,s the most senior group members or the more assertive or socially confident can take over.  Without strong leadership there will be little direction, and priorities will not be defined or actioned.
  • Deference to authority: this happens when the most senior person is deemed to be the leader rather than the most capable or those with most experience of the situation.  Here, people may say what they believe the leader wants to hear and political motives soon outweigh logic and authenticity of views.
  • Groupthink: this happens when the group is hindered in their choices because they would prefer to seek an artificial agreement in the group rather than dig deep and debate the real issues that are holding the group, from dealing with the real issues.
  • Resisting: this happens when team members behave in a way that they resist talking about real issues stemming the flow of quality debate and discussion in the group.
  • Apathethics: here, some group members leave their colleagues to do all the work and sit back and take it easy. ‘Apathetics’ limit their contributions in group situations.
  • Freedom of expression:  this can happen when group members' perceptions create a negative group dynamic. Here, the group may feel that there is a set, perceived, desired or favoured solution rather than a free and proper exchange of ideas resulting, in people holding back their true feelings and opinions.
 
Symptoms of Team Busting rather than Team Working
 

Poor team work in groups is a very common symptom of a dysfunctional organisation.  It is more common than you think and often is evident when people from different groups or departments come together to work on a common problem.  It requires careful and strong facilitation.
 
We can provide that facilitation for you as part of our work in culture change and implementing lean or continuous improvement.  If you would like to know how to manage these situations please contact us and we will be happy to send you our published article that deals with these issues.

​


Comments are closed.

    Author

    Philip Atkinson is a strategic advisor, trainer, mentor and author of books and articles on organizational change and leadership

    Archives

    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    September 2023
    August 2023
    July 2023
    June 2023
    May 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    July 2019
    March 2019
    January 2019
    December 2018
    October 2018
    September 2018
    July 2018
    June 2018
    April 2018
    March 2018
    January 2018
    December 2017
    November 2017
    October 2017
    May 2017
    April 2017
    March 2017
    January 2017
    November 2016
    July 2016
    June 2016
    May 2016
    March 2016
    December 2015
    November 2015
    August 2015
    June 2015

    Categories

    All

    RSS Feed

Picture
Picture