The pandemic has created a nightmare for how businesses deliver their services. Some organisations are no longer relevant, and their customer or user base has migrated elsewhere or found an alternative way to meet their needs. To improve competitive advantage and overall effectiveness, many senior management teams (SMTs) are reviewing their direction and methods of operation. The traditional formal approach to this uses diagnostics to examine the efficacy of those things that drive performance and profitability. This usually means exploring market identity, organisational goals, and the strategies, structures and systems applied to achieve those goals. The results do not give a complete picture of what causes, helps and hinders performance.
In this article, Philip Atkinson highlights the real drivers behind performance, which relate to the softer side of the business – often referred to as climate and culture. We maintain that the real drivers that cause business and performance improvement relate to assessing and restoring the psychological health of the organisation.
You can download the entire article below.